Please read these terms and conditions carefully before using our services. By using our services, you agree to be bound by these terms and conditions.

Terms and Conditions

1. Check-In and Check-Out

Standard check-in time: 4:00 p.m.
Standard check-out time: 12:00 noon.

Early check-in and late check-out are subject to room availability and may incur additional charges.

Guests must present a valid government-issued ID or passport upon check-in.

2. Changes and Amendments

Requests to change booking dates, guest names, or room types are subject to availability and may incur additional charges.

Amendment requests must be submitted in writing or via our central contact number at least 48 hours before check-in.

3. Hotel Policies

Guests must comply with hotel rules, including appropriate conduct, modest dress, and respect for prayer times in Makkah.

Only Muslims are permitted to book hotels within the boundaries of the Haram.

The hotel reserves the right to refuse accommodation to any guest who violates local regulations or hotel policies.

4. Disclaimer of Liability

The company shall not be liable for the loss, damage, or theft of guests’ personal belongings.

The company shall not be liable for disruptions caused by circumstances beyond its control, including government restrictions, epidemics, or natural disasters.

Any issues relating to hotel facilities must be reported directly to the hotel management.

5. Special Requests

Special requests, including connecting rooms, preferred views, or meal plans, are subject to availability and cannot be guaranteed unless confirmed in writing.

6. Children and Extra Beds

Policies regarding children vary by hotel. Please review the relevant hotel’s policy before booking.

Extra beds or baby cots may be provided upon request at an additional charge.

7. Group Bookings

Bookings involving more than 10 rooms or special group arrangements are subject to different terms and rates.

Group cancellation or amendment requests must be submitted at least 14 days in advance.

8. Payment Policy

Full payment is required upon confirmation of your booking with us.

An advance payment is required for provisional bookings.

Accepted payment methods include credit cards, debit cards, and bank transfers.

All prices are quoted in Saudi Riyals (SAR), unless otherwise stated.

9. Cancellation and Refund Policy

All bookings during December and Ramadan are non-refundable.

Cancellations are subject to the hotel’s policy in effect at the time of booking.

No refunds will be issued in the event of a no-show or early departure.

10. Governing Law

These terms and conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.

Any disputes arising shall be heard by the courts of Makkah.

Terms and Conditions – Madinah Hotel Bookings

1. Check-In and Check-Out

Standard check-in time: 4:00 p.m.
Standard check-out time: 12:00 noon.

Early check-in and late check-out are subject to room availability and may incur additional charges.

All guests must present a valid national ID, residency permit (Iqama), or passport upon check-in.

2. Booking Amendments

Requests to amend booking dates, guest names, or room types are subject to the hotel’s policy.

3. Hotel Policies

All guests must comply with the hotel’s rules and instructions, observe standards of public decency, and adhere to the applicable laws and regulations of the Kingdom of Saudi Arabia.

Hotels located near the Prophet’s Mosque are subject to the regulations and directives issued by the relevant authorities in the Kingdom.

The hotel reserves the right to refuse accommodation to any guest who violates hotel rules or local regulations.

4. Disclaimer of Liability

The website shall not be liable for the loss, theft, or damage of guests’ personal belongings.

The website shall not be liable for disruptions arising from government decisions, force majeure events, pandemics, weather conditions, or any other circumstances beyond its control.

The website shall not be liable for any issues relating to the hotel’s facilities or services. Any such concerns or issues must be reported directly to the hotel management.

5. Special Requests

All special requests, including connecting rooms, preferred views, smoking or non-smoking rooms, and meals, are subject to availability at the hotel and are not guaranteed unless confirmed by the hotel.

6. Children and Extra Beds

Policies regarding children vary by hotel.

Extra beds and baby cots are subject to availability and may incur additional charges.

7. Group Bookings

Bookings involving more than 10 rooms or group reservations are subject to special terms, rates, and agreements.

Requests to cancel or amend group bookings must be submitted at least 14 days before arrival, unless otherwise agreed.

8. Payment Policy

Full payment is required upon booking confirmation, unless otherwise agreed.

A deposit is required to confirm a provisional booking.

Accepted payment methods include bank transfers, credit and debit cards, and approved digital payment methods.

All prices are quoted in Saudi Riyals (SAR), unless otherwise stated.

9. Cancellation and Refund Policy

Cancellation and refund policies vary depending on the hotel and the rate booked.

Bookings during Ramadan and religious seasons may be non-refundable, in accordance with the hotel’s policy.

No refunds will be issued in the event of a no-show or early departure, unless permitted by the hotel’s policy.

10. Governing Law

These terms and conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.

The competent courts in Madinah shall have jurisdiction over any dispute arising from these bookings, unless otherwise provided by applicable laws and regulations.